Frequently asked questions
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How the Walkthrough works and your requirements.
- After parking your car in our carpark, you will be directed to our Check-in Shed, where you can enjoy warm drinks and festive activities while you wait for your group to set off on your Christmas journey!
- You will be brought through Copperbeech Farm’s Christmas stops, directed by elves, all while enjoying a Christmas adventure of songs and activities.
- Then each family will be brought in to see Santa Claus, making memories to last a lifetime, with each child receiving a present from Santa.
- NB: All kids must be accompanied by an adult at all times.
Is there car parking at the venue?
Yes. Free parking is available at the venue.
What time should I arrive at?
You should arrive 10-20 minutes before your scheduled start time to ensure you get checked in on time. Please try not to arrive any earlier than this as it may lead to overcrowding in the reception area.
Is there anything to do while waiting for our tour to begin?
Entertainment and amenities will be provided.
Is this event wheelchair accessible?
Yes, our Christmas event is fully accessible to wheelchair users and we will do everything we can to accommodate them.
,,Are there any special footwear or clothing requirements?
This event takes place on a farm, so we recommend wearing hats, gloves and warm clothing as well as appropriate footwear (no high heels).
How do I add more guests to my booking?
Please purchase the extra tickets for the same date/time as the booking you already have. Simply bring the bookings references with you on the day and you can all go. You can also bring additional guests with you on the night & their tickets can be purchased through a cash transaction, but we advise you ring ahead to check availability & avoid disappointment!
Is the event different by day and by night?
A lot of the experience is the same by day and by night. But we do have beautiful lighting and projections which can truly be appreciated from 4pm onwards. During the day our beautiful country estate and sets can be seen more clearly, both are magical.
Do I need to do anything on arrival?
In the canteen/coffee shed – there will be an elf who will take care of the bookings – so have booking reference with you.
Is the event indoor or outdoor?
This event takes place place mainly outdoors- so wrap up well in nice warm clothing.
How long is the event?
Your Christmas experience at Copper Beech Farm will be approximately 1 hour+
Can children come without an adult?
No. Children under the age of 16 must be accompanied by an adult.
Can I feed or pet the animals?
No. It is not permitted to feed or pet the animals.
Can I bring pets to Copper Beech Farm?
No pets allowed unless they are service animals (i.e. guide dog for the visually impaired.)
Are staff Garda vetted?
Yes, all of our staff are Garda vetted.
Where to stay nearby?
- Osprey hotel, Naas
- Westgrove hotel, Clane
- Kclub hotel, Straffan
- Kilashee hotel, Naas
Is there a vehicle height restriction?
No, there is no height restriction for the vehicles.
Will children receive a gift?
Yes santa will have a gift token for each child which he will give to them during their private meeting. Don’t forget to stop by the toy store on your way back to the car, you can swap your token from Santa for a gift of your choice. Please note gifts are not meant to represent any particular ticket value,or indicate the type of gifts our little guests can expect on christmas morning. The ticket price includes the entire experience and gifts are only a small part of this.
Where is copper beech farm?
The eircode is W91 X253
Type “Copperbeech farm” into google maps to be brought into the correct entrance.
We are on the ballinagappa road sitting between clane and prosperous
What do I need to bring?
Please bring your barcoded ticket for scanning via your car window by our team on entry.
Is the event autism friendly?
Yes, our event offers sensory time-slots on selected days & off-peak hours with reduced noise & bright lights.
Can i take photo with Santa?
Yes, our elves will be at hand to take professional photos of you & your family with Santa, you can view & purchase these photos right after your visit with Santa.
What are my requirements?
If you appear to be showing the symptoms of Covid 19 the company reserves the right to refuse anyone entry to the premises.
What safety protocols are in place for 2022?
- mask wearing is optional
- experience takes place mostly outside, but indoor areas are large and well ventilated -hand hygiene stations will be plentiful
- glass screens between and families for photos will be introduced if necessary. All public health advice and government recommendations will be adhered to
How does checking in work?
Bring your booking reference with you (preferably a print out of your reference.)
Can I change my booking date?
Yes, If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking up to 24 hours before your scheduled visit. There will be a €10 admin charge per booking to change your ticket to another date/time. If you have not created an account, contact us through our email address & we will create it for you as soon as possible. https://copperbeechfarm.digitickets.co.uk/account/login
When will I receive my ticket?
Your ticket will be emailed shortly after your booking is confirmed. Please check your spam/junk folders if your ticket does not reach your inbox within 2 hours.
Can I give my ticket to someone else or sell it?
No. All tickets are non-transferable and re-selling is not permitted.
Do carers go free?
1 carer per child with additional needs goes free, with valid identification shown at the front reception of the event at your booking time. For any further information or queries regarding this, please don’t hesitate to contact us via firstname.lastname@example.org
What payment methods do you accept?
We accept all major Irish and international credit/debit cards, including VISA and Mastercard. We also accept cash transactions at the front door upon arrival.
How do you secure my payment details?
Ticket payments are processed by Stripe, a payment gateway certified to the highest level of security. We do not receive any of your financial details.
How much are tickets?
– Adult/Teenager aged 13+: €18.95
– Child ticket aged 1.5-12 years: €24.95
– Babies aged 0-18 months: €7
All prices are excluding a booking fee of €1.50