Frequently asked questions

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IMPORTANT:

This year we can only have a maximum of 5 Families at a time, so we ask that all attendees from one family share one car if possible. 

Families should not arrive more than 45 minutes before the event.

No booking no entry – book online via our website only.

Venue FAQ’s

How the Walkthrough works and your requirements.
  • After parking your car in our carpark, you will be directed to our Check-in Shed, where you can enjoy warm drinks and festive activities while you wait for your group to set off on your Christmas journey!
  • You will be brought through Copperbeech Farm’s Christmas stops, directed by elves, all while enjoying a Christmas adventure of songs and activities.
  • Then each family will be brought in to see Santa Claus, making memories to last a lifetime, with each child receiving a present from Santa.
  • NB: All kids must be accompanied by an adult at all times.
Is there car parking at the venue?

Yes. Free parking is available at the venue.

What time should I arrive at?

You should arrive 10-20 minutes before your scheduled start time to ensure you get checked in on time. Please try not to arrive any earlier than this as it may lead to overcrowding in the reception area.

Is there anything to do while waiting for our tour to begin?

Entertainment and amenities will be provided.

Is this event wheelchair accessible?

Yes, our Christmas event is fully accessible to wheelchair users and we will do everything we can to accommodate them.

Important Covid-19 Requirements – Please Read

Do I need a face mask?

Face masks are encouraged to be worn by adults and teens at this event. We also encourage maintaining a safe social distance from other families. All Covid regulations of the HSE must be/are adhered to at this event.

What are my requirements?
  • If you appear to be showing the symptoms of Covid 19 the company reserves the right to refuse anyone entry to the premises.
  • Face masks are a requirement and social distancing at the event.

Tickets & checking in

How does checking in work?

 Bring your booking reference with you. 

When will I receive my ticket?

Your ticket will be emailed shortly after your booking is confirmed. Please check your spam/junk folders if your ticket does not reach your inbox within 2 hours..

Can I give my ticket to someone else or sell it?

No. All tickets are non-transferable and re-selling is not permitted.

Do you provide refunds or cancellations?

No, unfortunately tickets are non-refundable but they are transferable to friends and family. Should your booking be affected by new Covid-19 restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. If government restrictions are in place and our event is unable to continue you will get your money back. Unfortunately the small €4.40 booking fee cannot be refunded.

How can we change/amend bookings?

If you think you may need to change your booking day or time, please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €5 admin charge to change your ticket to another date/time. 

If you have not set up an account when booking you can ring or email Copperbeech and we will create an account for you with using your booking reference number.

To access your account and make any changes to your booking please see here: https://copperbeechfarm.digitickets.co.uk/account/login

General FAQ’s

Are there any special footwear or clothing requirements?

This event takes place on a farm, so we recommend wearing hats, gloves and warm clothing as well as appropriate footwear (no high heels).

Toilet Facility

Please make sure you and all your family use the toilet before participating on the tour. The tour will take approximately 30mins.

Do I need to do anything on arrival?

In the canteen/coffee shed – there will be an elf who will take care of the bookings – so have booking reference with you

Are we allowed to take our own photos?

No.

Is the event indoor or outdoor?

This event takes place place mainly outdoors- so wrap up well in nice warm clothing.

How long is the event?

Your Christmas experience at Copper Beech Farm will be approximately 40 minutes.

Can children come without an adult?

No. Children under the age of 16 must be accompanied by an adult.

Can I feed or pet the animals?

No. It is not permitted to feed or pet the animals.

Can I bring pets to Copper Beech Farm?

No pets allowed unless they are service animals i.e. guide dog for the blind.

Are staff Garda vetted?

Yes, all of our staff are Garda vetted.

Do carers go free?
1 carer per child with additional needs goes free, with valid identification shown at the front reception of the event at your booking time. For any further information or queries regarding this, please don’t hesitate to contact us via info@copperbeechfarm.ie

Payment FAQ’s

What payment methods do you accept?

We accept all major Irish and international credit/debit cards, including VISA and Mastercard.

How do you secure my payment details?

Ticket payments are processed by Stripe, a payment gateway certified to the highest level of security. We do not receive any of your financial details. Learn more.